Welcome to Coachs Store (“we,” “us,” or “our”). These Terms and Conditions govern your access to and use of our website coachsstore.com and all purchases made through our platform. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 License to Use

We grant you a limited, non-exclusive license to access and make personal use of our website for purchasing luxury accessories. This license does not include any commercial use of our site or its contents.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and product designs, is the property of Coachs Store or our licensors and is protected by international copyright and trademark laws. Unauthorized use may violate these laws.

1.3 Prohibited Activities

You agree not to:

  • Use our products or content for any illegal purpose
  • Reproduce, duplicate, copy, or exploit any portion of our site without express written permission
  • Use any data mining, robots, or similar data gathering tools
  • Circumvent any security measures or interfere with site functionality

2. Product Information

2.1 Product Descriptions

We strive to accurately describe our luxury accessories (including handbags, jewelry, footwear, and travel items) with correct colors, materials, and dimensions. However, slight variations may occur due to monitor settings and handmade nature of our products.

2.2 Pricing

All prices are listed in USD and are subject to change without notice. We reserve the right to modify or discontinue products at any time.

2.3 Product Availability

Our curated collection of high-end products is subject to availability. We may limit quantities available for purchase.

3. Orders and Payments

3.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities, inaccuracies in product information, or suspected fraud.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You represent that your payment information is accurate and that you are authorized to use the payment method.

3.3 Sales Tax

Applicable sales tax will be added to your order total where required by law.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

4.2 Shipping Options

  • Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 business days after shipment
  • Free Shipping: Available on orders over $50 via EMS – Delivery within 15-25 business days after shipment

4.3 International Orders

We ship worldwide (excluding Asia and certain remote areas). International customers are responsible for any customs duties or taxes. International orders may experience additional processing time at customs.

4.4 Delivery Issues

You must notify us within 7 days of the estimated delivery date for any undelivered packages. We will work with the carrier to resolve the issue.

5. Returns and Exchanges

5.1 Return Policy

We offer a 15-day return window from the delivery date. To be eligible for return:

  • Items must be in original condition with all tags and packaging
  • Original proof of purchase is required

5.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • All jewelry items (including earrings)
  • Belts showing signs of wear
  • Any item without original packaging or tags

5.3 Return Process

  1. Contact Customer Service at [email protected] within 15 days
  2. Wait for approval and Return Authorization Number (RAN)
  3. Package securely with all original materials
  4. Ship using a trackable service to the provided address

5.4 Refunds

After we receive and inspect your return (typically within 5 business days):

  • Credit card payments: 5-10 business days after approval
  • PayPal payments: 3-5 business days after approval

Original shipping fees are non-refundable unless the return is due to our error.

5.5 Exchanges

To exchange an item, follow the standard return process and clearly indicate your desire for an exchange. The replacement item must be of equal or greater value.

6. User Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your account information and password.

6.2 Accurate Information

You must provide accurate, current, and complete information during the ordering process.

6.3 Compliance with Laws

You agree to comply with all applicable laws and regulations regarding your use of our website and purchase of our products.

7. Limitation of Liability

Coachs Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of our website or products. Our total liability for any claim related to our products or services shall not exceed the purchase price of the product in question.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site constitutes acceptance of the modified terms.

10. Contact Information

For questions about these Terms and Conditions:

Coachs Store
2349 Grim Avenue
San Diego, US 92103
Email: [email protected]
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM PST