At Coachs Store, we are committed to providing our discerning clientele with premium luxury accessories and impeccable service. Our shipping and returns policies are designed to offer convenience and peace of mind as you shop our curated collection of high-end products.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 business days after shipment

Free Shipping: Available on orders over $50 via EMS – Delivery within 15-25 business days after shipment

International Shipping

We ship worldwide (excluding Asia and certain remote areas). International customers are responsible for any customs duties or taxes that may apply. Please note that international orders may experience additional processing time at customs.

Returns & Exchanges

While we take every care to ensure our luxury products meet your expectations, we understand that sometimes a return or exchange may be necessary.

Return Policy Overview

  • 15-day return window from delivery date
  • Items must be in original condition with all tags and packaging
  • Original proof of purchase required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • All jewelry items (including earrings)
  • Belts showing signs of wear
  • Any item without original packaging or tags

How to Return an Item

  1. Contact Customer Service: Email [email protected] within 15 days of receiving your order using the template below.
  2. Wait for Approval: Our team will review your request and send a Return Authorization Number (RAN) within 2 business days.
  3. Package Securely: Include all original packaging, tags, and documentation.
  4. Ship Your Return: Send to the address provided in your authorization email using a trackable service.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Coachs Store Customer Service,

I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number]).

Item Details:
Product Name: [Product Name]
SKU/Item Number: [If available]
Reason for Return: [Please specify]

For exchanges, please specify the desired replacement item.

Please advise on the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

After we receive and inspect your return (typically within 5 business days):

  • Credit card payments: 5-10 business days after approval
  • PayPal payments: 3-5 business days after approval

Refunds are issued to the original payment method. Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

To exchange an item:

  1. Follow the standard return process
  2. Clearly indicate in your email that you wish an exchange
  3. Specify replacement item (must be of equal or greater value)

We will ship your new item after receiving the returned product.

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs and customs fees
  • Mark package as “Returned Goods” to avoid additional charges
  • Refunds issued in USD (may be subject to currency fluctuations)

Damaged or Defective Items

If you receive a damaged item, contact us immediately at [email protected] with photos. We will arrange a prepaid return label and expedite your replacement.

Contact Us

For questions about our Shipping & Returns policy:

Email: [email protected]
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM PST

Thank you for choosing Coachs Store for your luxury accessory needs. We appreciate your trust in our brand and are committed to your complete satisfaction.