At Coachs Store, we take pride in offering premium accessories and luxury items that meet the highest standards of quality. However, if you’re not completely satisfied with your purchase, we’re pleased to offer a seamless returns and exchanges process for your convenience.

Our Return Policy

We accept returns within 15 days of the delivery date. To be eligible for a return, your item must be:

  • In its original condition
  • Unworn, unused, and with all original tags attached
  • In the original packaging with all accompanying documentation

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Earrings (all jewelry items)
  • Belts that show signs of wear
  • Any item without its original packaging or tags

How to Initiate a Return or Exchange

Please follow these steps to process your return or exchange:

  1. Contact our Customer Service within 15 days of receiving your order by emailing [email protected] with your request using the template below.
  2. Wait for approval – Our team will review your request and send you a Return Authorization Number (RAN) within 2 business days.
  3. Package your item securely in the original packaging with all tags attached.
  4. Ship your return to the address provided in your return authorization email. We recommend using a trackable shipping service.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Coachs Store Customer Service,

I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number]).

Item Details:
Product Name: [Product Name]
SKU/Item Number: [If available]
Reason for Return: [Please specify]

For exchanges, please specify the desired replacement item.

Please advise on the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once your return is received and inspected (typically within 5 business days of arrival at our facility), we will process your refund or exchange.

Refund Timeline

  • Credit card payments: 5-10 business days after approval
  • PayPal payments: 3-5 business days after approval

Note: Refunds will be issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges:

  1. Follow the same return process above
  2. Clearly indicate in your email that you wish to exchange the item
  3. Specify the replacement item (must be of equal or greater value)
  4. Once approved, we will ship your new item after receiving the returned product

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs and any applicable customs fees
  • Please mark the package as “Returned Goods” to avoid additional customs charges
  • Refunds will be issued in USD and may be subject to currency fluctuations

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a prepaid return label and expedite your replacement.

Contact Us

For any questions regarding our returns and exchanges policy, please contact our Customer Service team:

Email: [email protected]
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM PST

We appreciate your trust in Coachs Store and are committed to ensuring your complete satisfaction with our luxury products.