At Coachs Store, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website coachsstore.com or make purchases from our luxury collection.

1. Information We Collect

To provide our premium shopping experience, we may collect the following information:

  • Personal Identification Information: Name, email address, phone number, shipping/billing address, and payment details when you make a purchase or create an account.
  • Transaction Information: Details about purchases, payment methods, and order history to process your luxury acquisitions.
  • Technical Data: IP address, browser type, device information, and operating system to optimize your browsing experience.
  • Usage Data: Pages visited, time spent on site, and navigation patterns to enhance our product offerings.
  • Marketing Preferences: Your communication preferences for our luxury product updates and exclusive offers.

2. How We Use Your Information

We use your information with the utmost care to provide our refined shopping experience:

  • To process and fulfill your orders of our premium accessories and luxury items
  • To provide personalized customer service for our discerning clientele
  • To improve our website functionality and product offerings
  • To send you carefully curated marketing communications (with your consent)
  • To prevent fraud and enhance the security of your transactions
  • To comply with legal obligations and protect our business interests

3. Data Sharing and Disclosure

We maintain the confidentiality of your information and only share it under these circumstances:

  • Service Providers: With trusted partners who assist in payment processing (Visa, MasterCard, PayPal, etc.), shipping, and marketing, all bound by confidentiality agreements.
  • Legal Requirements: When required by law or to protect our rights, property, or safety.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition.

We never sell your personal information to third parties.

4. International Data Transfers

As a global luxury retailer (excluding certain Asian and remote regions), your information may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards.

5. Data Security

We employ premium security measures to protect your information:

  • End-to-end 256-bit SSL encryption for all transactions
  • PCI-DSS compliant payment processing
  • Regular security audits and vulnerability assessments
  • Limited access to personal data on a need-to-know basis
  • Secure tokenization for saved payment methods

While we implement rigorous security standards, no electronic transmission or storage is 100% secure. We encourage you to use strong passwords and protect your account information.

6. Your Rights and Choices

As our valued customer, you have the right to:

  • Access, correct, or delete your personal information
  • Object to or restrict certain data processing
  • Withdraw consent for marketing communications
  • Request data portability where applicable
  • Lodge complaints with relevant data protection authorities

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your luxury shopping experience:

  • Essential Cookies: Necessary for website functionality and secure checkout process.
  • Performance Cookies: Help us understand how customers interact with our site.
  • Marketing Cookies: Allow us to show you relevant luxury product recommendations.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

8. Children’s Privacy

Our luxury products and services are not directed to individuals under 16. We do not knowingly collect personal information from children without parental consent.

9. Policy Updates

We may update this policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or email.

10. Contact Us

For privacy-related inquiries or concerns, please contact our Data Protection Officer at:

Coachs Store
2349 Grim Avenue, San Diego, US 92103
Email: [email protected]

Thank you for trusting Coachs Store with your personal information as you explore our collection of premium accessories and luxury items.