Welcome to Coachs Store’s FAQ section. We’ve compiled answers to common questions about our premium accessories, delivery services, and shopping experience to help you make the most of your luxury purchases.

About Our Products

What types of products does Coachs Store offer?
We specialize in curated premium accessories including:
  • Luxury bags (Handbags, Backpacks, Briefcases, Messenger Bags, Duffle Bags)
  • High-end footwear (Boat Shoes, Boots, Clogs, Flats, Heels, Loafers, Oxfords)
  • Sophisticated accessories (Belts, Jewelry, Earrings, Laptop Bags, Lumbar Packs)
  • Travel essentials (Bag and Travel Accessories)
Each piece is selected for its quality craftsmanship and timeless style.
How do I choose the right size for footwear and accessories?
We provide detailed size charts for all footwear and accessories on their respective product pages. For belts, measure your waist where you typically wear belts and select accordingly. If you need personalized sizing advice, our customer service team at [email protected] is happy to assist.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Account benefits include:
  • Faster checkout
  • Order history tracking
  • Saved shipping information
  • Exclusive offers
What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed with encryption for your protection.

Shipping & Delivery

Where do you ship?
We offer seamless global delivery to most countries worldwide, excluding some remote areas and parts of Asia. During checkout, simply enter your address to confirm we can deliver to your location.
What are my shipping options?
We offer two premium shipping methods:
  1. Standard Shipping ($12.95 via DHL or FedEx)
    • Processing: 1-2 business days
    • Delivery: 10-15 business days after dispatch
  2. Free Shipping (on orders over $50 via EMS)
    • Processing: 1-2 business days
    • Delivery: 15-25 business days after dispatch
*Business days exclude weekends and public holidays. Delivery times are estimates and may vary by destination.
How can I track my order?
You’ll receive a confirmation email with tracking information as soon as your order ships. Our customer service team monitors all shipments and is available to assist with any delivery inquiries at [email protected].

Returns & Exchanges

What is your return policy?
We stand behind every product we curate. You may return unworn, undamaged items with original packaging within 15 days of delivery for a full refund or exchange.
How do I initiate a return?
Our return process is simple:
  1. Contact our customer service at [email protected] to initiate your return
  2. We’ll provide a return authorization and instructions
  3. Pack your return securely with all original packaging and tags
  4. Ship using a trackable method (return shipping costs are the customer’s responsibility)
Refunds are processed within 5 business days of receiving your return.
Are there any items that can’t be returned?
For hygiene reasons, earrings and other intimate jewelry items may only be returned if unopened in their original packaging. All other items must be unworn and undamaged with original tags attached.

Contact Information

How can I contact Coachs Store?
We’re here to help with any questions about our premium accessories: Our customer service team typically responds within 24 hours during business days.

At Coachs Store, we’re committed to providing a luxury shopping experience from selection to delivery. If you have any questions not covered here, please don’t hesitate to reach out to our customer service team.